TERMS AND
CANCELLATION POLICY

Payment forms accepted are Zelle, Apple Pay, PayPal, cash, or by card/bank through a quickbooks invoice. Payment is due in full directly after the clean. For cleanings over $500, a $50 deposit is required when scheduling. The service will be scheduled only after the deposit is received. Deposit is non refundable in the event that the client decides to cancel the appointment. Deposit can be transferred to another day/time, one time only, if moving the appointment is needed/necessary. If the client needs to reschedule an appointment, there needs to be a minimum of a 24 hour notice provided. If this notice is not provided, the client will be prohibited from scheduling any future cleanings, and will forfeit their deposit.

THANK YOU

Additional fees

There is a one-time fee of $40 for all first-time cleanings. This will be factored into your quote.

Late fee of $25 for all payments past-due. Payment is due on the day of cleaning, directly after the job is completed.

Biohazard fee will add a 50% increase to the total cost of service where applicable.

This covers the cleanup and decontamination of areas affected by biological materials that could pose a health risk. Items and situations that might be included are:

1. Blood and Bodily Fluids: Cleanup of blood, vomit, urine, feces, and other bodily fluids.
2. Medical Waste: Removal and disposal of used needles, bandages, and other medical waste.
3. Animal Waste: Cleanup of animal feces/urine, carcasses, and infestations such as roaches or mice.
4. Hoarding Situations: Decontamination of spaces affected by extreme hoarding, which may include animal or human waste and other biohazards.
5. Pathogen Cleanup: Removal and sanitation of areas clearly or knowingly affected by pathogens, such as bacteria, viruses, or fungi.
6. Infectious Disease Decontamination: Cleaning areas exposed to infectious diseases, such as tuberculosis or COVID-19.

Junk removal fee:

***Anything that must be hauled or taken off of the property outside of a normal and reasonable amount of trash after/during a cleaning will add on a junk removal fee***

Any needed junk removal will be quoted separately and is based on any number of factors such as: materials, amount of junk, trailer load size, dump fees, expected labor hours, additional staff cost, ect. Junk removal company recommendations provided upon request.

Laundry and Dishwashing Policy

Laundry and dishwashing are available as add-on housekeeping services upon request.
Because the time and workload vary based on volume, materials, and household preferences, these services are not included in standard or deep cleaning packages and are instead priced by task or time required.
Laundry service may include washing, drying, folding, and putting away items as time allows. Dishwashing service may include washing, drying, and organizing dishes as part of a kitchen reset. Exact pricing is determined after a brief assessment of the home’s needs to ensure fairness and accuracy.
If laundry or dishwashing is performed during a personal assistant appointment, it will be billed under the hourly assistant rate when incidental to other household tasks such as meal preparation or resets.

Privacy and Security

All of our clients’ personal information and security will be respected and protected. Any personal data you may provide will only be used for the purpose of providing our services. We are PCI compliance certified.

Supervision

Whether or not the client wants to be present for the cleaning is 100% up to the client. We only ask that the client gives some space for us to work efficiently if they choose to be present for the duration of the cleaning/service.